Intermedia is the premier provider of business communications services, including hosted Microsoft Exchange, to small- and mid-sized businesses. For an affordable monthly fee, customers can get business email (hosted Exchange 2010), VoIP-based telephone service, smartphones (mobility through BlackBerry hosting and ActiveSync), instant messaging (Office Communications Server 2007), fax (Fax via Email) and other communications (such as SpamStopper, Policy-based Encryption, Online Backup, email security, business web hosting, SharePoint, and more) delivered as a service with 24×7 support. Intermedia also empowers thousands of smaller MSPs, VARs and IT consultants – as well as select Fortune 500 companies – to sell communications services under their own brand. Intermedia offers two hosted Exchange reseller programs. The private label partner program is for those who wish to generate recurring revenue from existing and new customers with high margin Exchange hosting services – all under their own brand – while Intermedia maintains, monitors and upgrades all hardware and software. The affiliate program is for partners that prefer to promote Intermedia solutions and earn a commission for each sale they make. Founded in 1995, Intermedia was the first company to offer cloud-based business-class email – including the first to market with hosted Exchange 2010 – and now has over 300,000 premium hosted Exchange mailboxes under management – more than any other provider. Learn more about our products, super-premium infrastructure, 99.999 percent uptime SLA, free full service migration, HostPilot Control Panel and world-class support.
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I agree, this is a good provider. It’s hard to expect any customer support to meet your needs instantaneously, but the service is available. The features do what they claim. Supporting our smart phones helps as well. Again, I would like to see more of a guided process and more efficient customer support–but overall, a 3 star rating. I do believe that customer feedback will drive innovation, so I’m making this post in hopes that they work on these smaller issues.
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One of my IT guys turned us on to this service, and it really is a pretty good. I’m told our setup was fast and effortless. The service our needs for staff who retrieve email by Android and iPhones. This service has effortlessly all of that. So far it sure seems that I don’t have to worry about our mail system anymore.
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This is a fairly decent provider despite my difficulty in contacting their customer support. The customer support is not unavailable outside of business hours, but they seem to have had little knowledge of how to resolve any of my particular issues. I enjoy the features just enough to hit the search engines in attempts to resolve the issues myself. But eventually I may have to find a new provider. All in all they have good services, not quite as good customer support.
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